Politique d’expédition

SHIPPING POLICY

Last Updated: [Insert Date]

This Shipping Policy applies to orders placed on shoplovepet.com and operated by Lovepet.

1. Shipping Origin

All products are shipped directly from our international suppliers, primarily located in China. As a result, shipping times may be longer than domestic deliveries.

"For orders over 150 EURO, EU customs duties are the responsibility of the buyer."

2. Processing Time

  • Orders are processed within 1–3 business days
  • Processing may take longer during high-demand periods, holidays, or promotions

3. Shipping Time

Estimated delivery times:

  • Europe: 7–15 business days
  • Poland: 7–12 business days
  • Other countries: 10–20 business days

Please note that these are estimated delivery times and may vary.

4. Shipping Costs

  • Shipping fees are calculated at checkout or may be offered as free shipping during promotions
  • Any additional customs fees, taxes, or import duties are the responsibility of the customer

5. Customs, Duties, and Taxes

Since orders are shipped internationally:

  • Your package may be subject to customs fees or import taxes
  • Lovepet is not responsible for any additional charges applied by customs authorities

6. Tracking Orders

  • Tracking information will be provided within 2–5 business days after your order is shipped
  • Customers can track their orders using the provided tracking number

7. Delays

We are not responsible for delays caused by:

  • Customs clearance procedures
  • Shipping carriers
  • Incorrect shipping information provided by the customer
  • Unforeseen circumstances (e.g., weather, global disruptions)

8. Lost or Stolen Packages

  • If your package is lost, please contact us within 30 days of shipment
  • We will work with the shipping provider to resolve the issue
  • Lovepet is not responsible for lost or stolen packages marked as delivered

9. Incorrect Address

If a customer provides an incorrect shipping address:

  • We are not responsible for lost packages
  • Additional shipping costs may apply for resending the order

10. Contact Information

If you have any questions about shipping, please contact us:

Company Name: Lovepet
Email: lovepetsshopp@gmail.com
Address: Wieniecka 6, 03-634 Warszawa, Poland